Drupal Troubleshooting

Let us help you investigate and resolve your Drupal website problem.

Why is my Drupal website having problems?

There could be many reasons why your Drupal website might fail. It could be conflicts with your theme, modules, and/or external scripts that is needed for your website to work. In some cases the server that the website is hosted on could also cause issues.

How much will it cost to investigate and fix?

We tailor our projects to your business, this means that not every project is quoted the same. We would usually quote for 1-hour investigation. If the problem can’t be resolved in the 1 hour, then we’d assess and quote for further investigation.

Common Drupal Issues

Here are some common Drupal issues that may occur on your website. These are generally fixable.

Unapplied security updates

I almost feel bad including this because everyone knows you should apply all security updates as soon as possible. Here’s some pointers for staying on top of security updates:- Updates always come out on Wednesday afternoon Eastern time- You can find all security advisories for core and contrib, as well as security PSAs, on Drupal.org- To receive e-mails when new security advisories are posted: edit your account on Drupal.org, click “My newsletters”, check the “Security announcements” checkbox and click “Save”- Install the “Update manager” module, and see the “Available updates” report to see if there are any unapplied security updates on your site!

White Screen of Death

A White Screen of Death means when you access your website, you see nothing but a blank page. There can be multiple reasons behind a WSOD, the most common ones being compatibility issues with a module or a theme. Of course, the “incompatibility” itself can have multiple faces: a plugin may have a conflict with another plugin, or a plugin may not be compatible with the latest version of Drupal. Similarly, a theme may also experience compatibility issues with Drupal after an update. The easiest solution is to retry and revert to a backup or rename your /sites/all/modules folder.

Connection Timed Out

An error that you receive from an overloaded server (or a badly configured server).It generally happens when the website’s server is too overloaded and is unable to complete your browser’s request.

Experiencing another issue? Contact us so we can take a look.

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Tom Storms


With over 15 years programming experience, I’ll make sure your website is running at it’s optimal.

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